Jinan Focor Machinery Co., Ltd.



  • España

After Sales Service

Our Company have a set of comprehensive service system, we have a perfect after-sale service network in domestic markets, and can supply fast service for abroad customers as well. We will continue to develop the global service network, to supply the best support for our customers.

After-sale Procedures:
1. Supply first free commissioning and face-to-face training for customers. . 
2. For general requirement of spare parts, we will supply parts manual with codes for customers to choose.
3. We will supply technical training for customers, we can invite customer to our factory to learn, we can also send engineers to abroad.

Main Contents Of The Training:
(1) The user get a general knowledge of the basic structure and working principle of our products.
(2) Master the knowledge of using, daily maintenance and repair and so on.
(3) Have a better knowledge of machine maintenance intervals, commission and so son.
(4) Learn how to make faulty judgment and how to resolve the problem etc.

Company Services:
Pre-sale Serivce : Professional design team supply personalized service according to customer's demand. Ensuring the maximum precision, the experienced engineer will review the drawings again before production.
Contract Operation : Vehicles will be put into production within 2 days. Common trailer's delivery time can be controlled within 15 days after receive the deposit. Strict quality control system make sure perfect performance in every progress.
Delivery Arrangement: According to different transport requirements, the company logistics Depart will supply customer the professional transport service. The necessary documents (such as contract, commercial invoice, packing list, certificate of china origin, certificate) can be supplied.
After-sales service: regular visit to clients to help us understand the status of the vehicle.the company can offer reasonable tech proposals. Timely parts supply guarantee vehicles work continuously. The overseas engineer is in ready all the time against unexpected needs.

Service Purposes
Professional, honest, trustworthy 
To the most reasonable price, the most complete services, to provide the best products
The mission of the team
Quality is life, reputation is supreme 
Customer trust and preferred brand supplier

Six Free Services
① Free technical enquiries with our experts.
② Free repair service during warranty period
③ Free special services for all key construction projects.
④ Free 0 hour service upon deliver of machine
⑤ Free training of operators and repairs staff
⑥ Free maintenance service tracking (customer to provide resources)

Underground Mining Truck
Underground Mining Loader
Underground Scaling Jumbo


      Mining Machinery

   Contact: Jack Zhang
    Mobile: +86-18663742355
    Web: www.focormach.com






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